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FAQ

Everything you need to learn about Fisar

Common questions about our platform, security measures and how we help schools manage Subject Access Requests efficiently and compliantly.

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  • 01

    What is Fisar?

    Fisar is an enterprise data governance, discovery and compliance platform that automates Subject Access Requests (SARs) from end to end. It connects to your existing systems, finds the personal data held about an individual, applies AI-assisted review and redaction, and delivers a secure, audit-ready disclosure package - turning a process that traditionally takes weeks into one that can be completed in well under a day.

  • 01

    What problem does Fisar solve?

    Organisations often spend 20-40+ hours manually searching email, cloud storage, collaboration tools and MIS systems to answer a single SAR, creating compliance risk, missed statutory deadlines and significant operational disruption. Fisar removes that burden through intelligent automation, consistent redaction and a defensible, fully auditable workflow.

  • 01

    Who is Fisar designed for?

    Fisar is built for any organisation that regularly handles personal data and must respond to Subject Access Requests. It is purpose-built for the UK education sector - schools, colleges, universities and multi-academy trusts - and also supports healthcare, government, corporate and NGO organisations through configurable sector templates.

  • 01

    How much time and effort can Fisar save us?

    Organisations typically see a 60-80% reduction in manual SAR handling effort, with many complex requests completed in under a day rather than weeks. Time savings come from automated cross-system discovery, de-duplication, AI-assisted redaction and a single review-and-approve step for your DPO.

  • 01

    What systems does Fisar connect to?

    Fisar connects to Microsoft 365 and Google Workspace today, alongside education MIS platforms such as Bromcom. More than a dozen further integrations are on the roadmap and can be prioritised on request, and bespoke, on-demand integrations can be built for your specific systems.

  • 01

    Is Fisar secure and GDPR compliant?

    Yes. Fisar is designed from the ground up for UK GDPR and DPA 2018 compliance. Personal data is processed on a read-only basis and is not retained beyond the SAR lifecycle. The platform uses encryption, strict access controls, per-tenant data isolation and complete audit trails.

  • 01

    How long does implementation take?

    Once your subscription is confirmed, you’ll be able to book an onboarding call - typically within 3–10 days. We’ll guide your team through the dashboard and configure the relevant integrations so you can start using Fisar with minimal disruption. If there’s an urgent SAR or deadline, schools using existing live integrations can often be set up within 24 hours. New integrations usually take 24–48 hours once API keys have been supplied.

  • 01

    What support is available?

    Fisar provides UK-based support via email ticketing during UK business hours (Monday to Friday), alongside documentation and onboarding guidance. Most queries are resolved quickly to minimise operational disruption.